How
does the unit work?
The unit is comprised of two basic
sections: the heater base, which contains the holding basin, and
the fountain unit, which contains the “auger” (similar to a
corkscrew). The heater is turned on to pre-heat approximately 15
minutes before fountain use, and pre-melted chocolate is poured
into the basin. The auger is turned on and the chocolate will begin
to flow from the fountain. The Chocolate Fountain is able to
melt the solid chocolate since it is a tempering unit, and
it takes 30 - 45 minutes for the chocolate flow to begin. For
easy operation for novice users we recommend pre-melting
the chocolate.
How does the chocolate get to the top
of the fountain?
Inside of the fountain is a specially
designed stainless steel corkscrew that rotates and brings the
melted chocolate from the basin to the top reservoir bowl. When
that bowl is full, the chocolate overflows and cascades down the
fountain back into the basin. This unit does not use a pump, so
life expectancy is greatly increased.
How do I
pre-melt chocolate?
There are three ways to temper (melt)
chocolate; in the Chocolate Fountain itself, in a double-Dutch
boiler on a burner top, or in a microwave using medium heat. Since
you must frequently stir the chocolate while it is melting, the
most efficient and effective way is using the double-Dutch boiler.
Stirring the chocolate constantly will prevent it from
crystallizing. If the chocolate is tempered correctly it will
become smooth and liquid, and have a nice sheen.
What kind of chocolate can be used in
the fountain?
Any type of chocolate will
work in our chocolate fountain! We recommend a type of
chocolate called “couverture” (a French word for ‘coating’), which
is a higher quality chocolate that contains 32-39% cocoa butter. In
addition to creating a better ‘flow’, it assures a better taste and
a silkier appearance. Other types of chocolate will require
the addition of vegetable/canola oil - approx 1cup of oil to 5 lbs
of chocolate.
Is there a time limit for use, or can
it run continuously?
There is no time limit for use, and
given that a few basic steps are followed, the unit can run
continuously . . . Just adding more melted chocolate to the
basin will allow the unit to continue to provide the chocolate flow
basically non-stop. If you need to stop the flow for any reason
however, (e.g. two functions held on the same day, or unit is used
by a candy business where overnight stoppage is necessary) then the
following procedure is applicable. The mechanical operation is
stopped (i.e. auger motor turned off), but the heating unit is left
on keeping the chocolate is the basin at an acceptable consistency
and temperature. When you are ready to use the unit again, you must
melt the solidified chocolate has melted, turn the auger on and the
unit will begin to operate the flow. Some of our customers use a
fine screen enclosure (box frame cover) to assure the chocolate is
kept clean and pest free if it is to be left overnight.
How often does the chocolate need to
be replaced?
As long as the chocolate retains the
natural color, viscosity, and smell to allow for it to be
considered fresh and edible, you need not replace the chocolate
often. This time frame varies dependent on use volume and type of
use. If the unit is being used for a one-time function (e.g. a
wedding reception) the unit should be completely emptied and
cleaned after that one function. Reuse of the same chocolate, even
for a function the following day, is not recommended because the
chocolate can become “contaminated” with bits of fruit, cookies,
etc. in an uncontrolled environment.
If the unit is being used in a controlled environment (e.g. a
business) then based on the volume used per day, the unit should
not have to be completely emptied/cleaned more than once weekly.
The business owner must be the final judge of the recycled
chocolate quality as that is their area of expertise. If the
chocolate is being used for decorative purposes only (i.e. not to
be eaten) then theoretically the chocolate could continue to be
used as long as it still had the sheen, appearance, and smell of
chocolate. Again, that is an individual business judgment
call.
What
accompaniments can be used with the fountain?
Basically, anything edible
that goes with chocolate can be used, and is only restricted by
your imagination. A few examples: strawberries, candies, mint
sticks, marshmallows, grapes, orange slices, biscotti, cookies,
etc.-see our dipping delights sections.
Are there multiple designs and sizes
of the fountain?
The single design available is
circular in shape allowing for complete ease of use during parties
and functions. There are three sizes available to allow for various
production or function requirements. All fountains require a
standard 110V three-pronged outlet.
How many people does each size
fountain serve?
Small: serves up to 100-150 guests
Medium: serves up to 200-500 guests
Large: serves up to 500-800 guests
Is the fountain easy to assemble, use
and clean?
The unit has four components and all
require not much more than a drop-click assembly. The motor switch
and temperature control knob are the only controls required to
operate the unit, and adding additional chocolate may be the only
concern while it is operating. Cleaning couldn’t’ be easier as the
three upper fountain components are dishwasher safe, or can be hot
water and rinse cleaned. The basin cannot be immersed in water, but
cleans with just a short hot water soak and rise. NOTE: You must
assure all components are completely dry before use.
Can the fountain be used
outside?
We do not recommend using the
fountain outside for two reasons: 1) Chocolate attracts insects, 2)
Maintaining the flow temperature of the chocolate is critical for
continued smooth operation. A cool breeze could cause the chocolate
to harden slightly as it is flowing down the fountain, disrupting
the flow and causing pieces to be recycled up through the yager. It
could be very difficult to maintain a constant temperature in an
outside setting.
How soon can I have a unit
delivered?
Standard delivery time is: Immediate
shipping on rentals units, and approximately 3 weeks
for purchase. Based on production schedules, this time
may possibly be reduced given the customer’s need for
urgency.
What is the total cost of the
unit?
Small: Coming
Soon!
Medium: $3999.99 - Free Shipping in the
US!
Large/Medium Combo Unit: $4999.99 - Includes
Transport Case + Free Shipping in the United States!!
How much will it cost for
shipping?
All units are shipped FOB and our
standard carrier is UPS. The actual shipping charges can be
determined based on the size of the unit purchased and the location
of the final delivery point. We will be happy to provide you with
the charges—just let us know what and where. We also welcome your
request for a specific mode of shipment if you are contracted with
a certain company, or you just prefer one to another.
How can I pay
for the fountain?
We accept check, money order,
and all major credit cards-Visa, MasterCard, Discover, &
American Express. We accept payment by phone, fax, mail or Internet
approval. |
|
